Terms & Conditions.

These are the conditions on which Location Lifestyle Ltd arranges trips for its clients. By asking us to book or proceed with arrangements, you and every traveller in your party are accepting them. Please read them. If anything is unclear, ask before you commit.

1. Who we are

Location Lifestyle Ltd ("Location Lifestyle", "we", "us", "our") arranges bespoke, event-led travel for individuals, families, groups and corporate clients. We are a company registered in England and Wales. Registered office and company number to be confirmed in this document on first request. We hold an ATOL licence (number 0000) and are a member of ABTA (membership Y0000) — both placeholder until our formal numbers are confirmed.

Contact: hello@locationlifestyle.com, +44 7845 703 944, London, United Kingdom.

2. How we work

Depending on what you ask us to put together, we may act as:

• A travel organiser under the Package Travel and Linked Travel Arrangements Regulations 2018, where we combine two or more different types of travel service (transport, accommodation, hire car, or another tourist service) for the same trip. In that case the booking is a "package" and we are the package organiser. ATOL protection covers the flight element where applicable.
• An agent for our suppliers, where we book a single service on your behalf and the contract for that service is directly between you and the supplier. We will tell you when this is the case, and the supplier's terms will apply alongside ours.

3. Quotes and bookings

Our quotes are personal to you and based on the information you give us. They are not binding until you confirm in writing and we acknowledge the booking. Prices, availability and supplier terms can move quickly, especially around finals, festivals and premieres, and a quote can be withdrawn or repriced before a deposit is paid.

The person making the booking ("the lead traveller") confirms that they are 18 or over, have the authority to accept these terms on behalf of every traveller in the party, and will be the main point of contact for the trip. Information you give us about other travellers must be accurate and complete.

4. Prices and payment

• Quotes are typically in pounds sterling unless we say otherwise.
• A deposit is required to confirm a booking. The amount varies by trip and is set out on your booking confirmation. Some suppliers (notably ticketing for finals, festivals and premieres) require payment in full at the point of booking.
• The balance is normally due 10 weeks (70 days) before departure, or earlier where a specific supplier requires it.
• If a balance is not paid by the due date we may treat the booking as cancelled by you, in which case the cancellation charges in section 5 apply.
• We reserve the right to pass on, before you pay the balance, increases in transportation costs, fees, taxes or exchange rate movements that affect your trip, as permitted by the Package Travel Regulations. We will absorb the first 2% of any such increase and you will be entitled to a price reduction for equivalent decreases.

5. Cancellation or changes by you

If you need to cancel or change your booking, please tell us as soon as you can in writing. Suppliers' charges and timing rules vary, and ours follow the worst of them on the trip. As a guide:

• More than 70 days before departure: loss of deposit.
• 69 to 43 days before departure: typically 50% of the trip price.
• 42 to 29 days before departure: typically 75% of the trip price.
• 28 days or fewer before departure: typically 100% of the trip price.

Where you have paid extra for non-refundable elements (such as event tickets, hospitality packages or non-refundable flights), those costs may be 100% non-refundable from the moment they are confirmed, regardless of how far ahead of the trip you cancel.

If you want to transfer your booking to another person, we will do what we can. Suppliers may charge, and some elements (notably flights, tickets and hospitality) may not be transferable.

6. Changes or cancellation by us

We work hard to deliver the trip we have promised. Occasionally something is forced to change. If a change is minor (a small itinerary adjustment, a hotel room category, a transfer timing), we will tell you and proceed. If a change is significant — a change of destination, a substantial change of dates, a downgrade of the headline event or a price increase above 8% — you will have the right to accept the change, accept an alternative we offer, or cancel and receive a full refund of the money you have paid us.

We are not liable for cancellations or changes caused by reasons we cannot control or foresee — "force majeure" events such as war, civil unrest, terrorism, public health emergencies, natural disasters, industrial action, government action, or significant cancellation by a supplier or venue. In those cases we will work to find alternatives and to recover what we can on your behalf, but we are not obliged to compensate you for the disruption itself.

7. Your responsibilities

• Provide accurate names, dates of birth and passport information at least 90 days before departure.
• Hold a valid passport, visas and any other travel authorisations required for every country on your itinerary. We are happy to advise on what is required, but final responsibility sits with each traveller.
• Meet any health requirements (vaccinations, certificates) for your destinations. We will share what we know, but final responsibility sits with each traveller and their medical adviser.
• Behave in a way that does not harm other travellers, our suppliers, our staff, or the safety of the trip. Suppliers may refuse to carry or accommodate any traveller whose behaviour is unacceptable, and we may end a trip early in serious cases, without refund.
• Check your travel documentation when we send it and tell us promptly if anything is wrong.

8. Insurance

You and every traveller in your party must hold comprehensive travel insurance for the whole trip. It must cover, as a minimum, medical expenses, repatriation, cancellation, curtailment and the activities you intend to take part in. We are happy to recommend brokers. We can refuse to confirm a booking, or end a booking, if a traveller is not insured.

9. Passports, visas and health

It is each traveller's responsibility to hold the right passport, visas and health documentation for the trip. Many destinations require a passport with at least six months' validity beyond the date of return, and some countries require electronic travel authorisations (ESTA, ETA, ETIAS or similar). We will share guidance, but the official source (the relevant embassy or government portal) is the only authority.

10. Our liability

Where we act as the package organiser, we accept responsibility for the proper performance of the travel services included in your package, in accordance with the Package Travel Regulations.

Where we act as agent only, our liability is limited to the careful arrangement of the booking. The contract for the service is directly between you and the supplier, and your remedies for any failure of that service are against that supplier under its terms.

Our liability is limited as follows:

• For loss or damage to luggage or personal possessions, our liability is the lower of the price you paid for the relevant travel service and the limit set by the international convention applicable to that service (for example, the Montreal Convention for air travel).
• For death, personal injury or fraud, our liability is not limited or excluded.
• For other claims, our total liability is capped at three times the price you paid for the relevant booking, save where the Package Travel Regulations require a higher cap.
• We are not liable for indirect or consequential losses, for loss of profit, or for losses that were not reasonably foreseeable at the time we entered into the contract.

11. If something goes wrong on the trip

If a problem arises while you are travelling, please tell us at once. We will do what we can in real time. If you do not give us the chance to put a problem right while you are travelling, your right to claim compensation afterwards may be reduced or lost.

You can reach our on-trip support on +44 7845 703 944 and at hello@locationlifestyle.com.

12. Complaints

If a problem could not be resolved while you were travelling, please write to us at hello@locationlifestyle.com within 28 days of your return. We will acknowledge within 5 working days and aim to give you a full reply within 28 days. As an ABTA member, you may also use the ABTA Code of Conduct dispute resolution procedure, including its alternative dispute resolution scheme administered by the Centre for Effective Dispute Resolution (CEDR).

13. Financial protection

Where your trip is a package that includes a flight, the air package is protected by the Civil Aviation Authority under our ATOL licence. When you book, you will receive an ATOL Certificate listing what is protected. If we are unable to provide the services listed, ATOL arrangements will, where appropriate, provide a refund or, where you are already abroad, your repatriation.

Where your trip does not include a flight, financial protection is provided through ABTA's bonding arrangements as required by our membership. Full details are available on request.

14. Data protection

How we look after the personal information you share with us is set out in our Privacy Policy.

15. Governing law and jurisdiction

These terms, and any non-contractual matter arising out of them, are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, unless you live in Scotland or Northern Ireland, in which case you may bring proceedings in your own jurisdiction.

16. Other terms

• If any part of these terms is found by a court to be unenforceable, the rest of them remain in force.
• A failure or delay by us in enforcing any part of these terms is not a waiver of our right to enforce it later.
• No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

17. Contact

Location Lifestyle Ltd
Email: hello@locationlifestyle.com
Phone: +44 7845 703 944
Post: London, United Kingdom